Terms & Conditions

OPENING HOURS AND PRODUCT DELIVERY

1. Business days: Monday – Friday
2. Operational hours: 09.00 – 17.00 WIB
3. For the product to be sent the same day, the order and payment needs to be done before 14.00 pm.
4. Shipping will be done using JNE (REG / YES), SICEPAT, Go-Send or GRAB.
◦ JNE REG estimation 2 days delivery
◦ JNE YES estimation 1 day delivery
◦ Go-Send – Same day & Instant

PRODUCT EXCHANGE AND RETURNS

1. Orders cannot be cancelled once they have been confirmed.
2. Changes to orders can be made as long as the product has not been sent. Requests to changes to should be made via our customer service at +628112281282
3. Products that arrive damaged are eligible for replacement. Photo or video evidence of the damaged product must be sent via email to chocolate@d-lanier.com or via WhatsApp to our customer service at +628112281282 on the day the product is received to be eligible for replacement.
4. If you receive a wrong product, please send back the product, we will cover the shipping and resend the product.

PAYMENT AND REFUNDS

1. If the order fails / expires, the payment will be refunded within a maximum of 7 working days.
2. Orders cannot be cancelled or refunded once they have been confirmed.
3. For non-virtual account bank transfers, the payment will be verified within 24 hours. If the customer provides proof of payment, the product will be processed immediately.
4. For non-virtual account bank transfers, payment is to be made to the following BCA or Mandiri bank account:

Mandiri
1320001716688
PT. Dlanier Gaya Indonesia
BCA
5150338338
PT. Dlanier Gaya Indonesia